Terms of Service

Effective date: August 9, 2026

These Terms of Service (the "Terms") are a binding agreement between you and Innolope LLC, a Delaware limited liability company with its registered address at Ste A, 8 The Green, Dover, DE, Kent, US, 19901 ("Innolope," "we," "us," or "our"), governing your access to and use of the Medi8 platform, including our website, applications, and related services (collectively, the "Service"). By creating an account, accepting an invitation to a case, making a payment, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not use the Service.

1. What Medi8 Is — and What It Is Not

Medi8 is a software platform that provides AI-facilitated dispute resolution. The Service uses artificial intelligence to help two parties in a business dispute conduct a structured, private negotiation: each party describes their side of the dispute confidentially, an AI facilitator works with each side separately and together, and any agreement the parties reach can be recorded in a written settlement document that both parties sign electronically.

It is essential that you understand what the Service is not. Innolope is not a law firm, and no attorney-client relationship is created by your use of the Service. The AI facilitator is not a lawyer, is not a licensed or certified mediator, and is not a judge or arbitrator. The process offered through the Service is a private, voluntary negotiation aid; it is not court-annexed mediation, statutory mediation, arbitration administered under the rules of any arbitral institution, or any other formal legal proceeding, and it does not satisfy any contractual or statutory requirement to mediate or arbitrate unless the parties to the underlying contract expressly agree otherwise in writing. Nothing produced by the Service — including questions asked during intake, suggestions made in private sessions, draft terms, settlement documents, and advisory determinations — constitutes legal advice, and you should not rely on it as such. We strongly encourage you to consult independent legal counsel of your own choosing before signing any settlement agreement, and the settlement documents generated by the Service expressly recite that each party has had the opportunity to do so.

2. Eligibility and Accounts

You must be at least eighteen years old and capable of forming a binding contract to use the Service. If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information when creating an account or participating in a case, including your legal name where the Service requests it for the purpose of executing a settlement agreement. You must notify us promptly at [email protected] if you believe your account has been accessed without authorization.

3. The Resolution Process

A case on the Service involves two parties. One party initiates the case, describes the dispute in neutral terms, and invites the other party by name and email address. The invited party may review a summary of the case and the applicable fee before deciding whether to join. The substantive process begins only after both parties have joined and paid their share of the case fee, as described in Section 7.

During the process, each party participates in a private intake interview and in private sessions with the AI facilitator. The Service also provides a joint session in which both parties and the facilitator participate together, a mechanism for proposing and approving settlement terms, and an electronic signing flow for any final agreement. Each party controls the pace of their own participation, and either party may decline to continue at any time. If the parties cannot reach agreement, either party may declare an impasse, which closes the case and produces a summary of the shared record for whatever process the parties' underlying contract or applicable law provides next.

You agree to participate in the process honestly and in good faith. The Service is a tool for genuine dispute resolution between real parties; you may not use it to harass another person, to manufacture a fictitious dispute, to extract information from another party under false pretenses, or to create a record for any deceptive purpose.

4. Confidentiality Between the Parties

The private portions of the process — your intake interview and your private sessions with the AI facilitator — are not shown to the other party. Content moves from your private sessions to the other party only through an explicit release: the Service presents you with the exact text that would be shared, you may edit it, and nothing crosses unless you approve it. The joint session, approved releases, approved opening statements, proposed and agreed terms, and any settlement document constitute the shared record visible to both parties.

By using the Service, each party agrees to treat the resolution process and its contents as confidential, and agrees not to introduce, or attempt to introduce, the other party's communications made within the Service into any subsequent legal proceeding, except to the extent the communication is part of the shared record, is an executed settlement agreement, or must be disclosed by law. You should nonetheless understand an important limitation: because the process is not conducted by a human mediator, communications made through the Service may not be protected by mediation privilege or equivalent evidentiary protections in your jurisdiction, and a court or arbitrator could compel their disclosure notwithstanding the contractual confidentiality obligation in this Section. You should not share anything through the Service that you could not bear to see disclosed under legal compulsion. Innolope's own handling of your information is described in the Privacy Policy.

5. Advisory Determinations

If, and only if, both parties request it, the Service will produce an advisory determination: a reasoned, non-binding assessment of the dispute together with a proposed set of settlement terms. The determination is generated from the formal record only, meaning each party's confirmed intake submission, the approved opening statements, the approved releases, the joint session, and the status of any draft terms; it does not draw on either party's private session conversations. By requesting an advisory determination, you consent to your confirmed intake submission being considered for that purpose. An advisory determination has no binding force of any kind unless and until both parties choose to adopt it and execute the resulting settlement agreement. Declining an advisory determination carries no penalty within the Service.

6. Settlement Agreements and Electronic Signatures

Any settlement agreement reached through the Service is a contract between the two parties to the case. Innolope is not a party to, and assumes no responsibility for, any settlement agreement, and we make no representation or warranty as to its enforceability, adequacy, or fitness for any purpose in any jurisdiction. The terms of a settlement are chosen by the parties, and each party is solely responsible for evaluating them, with the assistance of counsel if desired, before signing.

The Service provides an electronic execution flow in which each party reviews the complete settlement document, affirmatively consents to transact electronically, and signs by typing their full legal name. You agree that your typed signature, given through this flow, constitutes your electronic signature within the meaning of the U.S. Electronic Signatures in Global and National Commerce Act, the Uniform Electronic Transactions Act as enacted in applicable states, and equivalent laws elsewhere, and that it has the same legal effect as a handwritten signature. The Service records a cryptographic hash of the exact document you signed, together with a timestamp and technical metadata, and will refuse a signature if the document has changed since you reviewed it. Executed settlement documents, including a signature certificate, are available to both parties for download.

7. Fees, Payment, and Refunds

Use of the Service for a case requires payment of a flat case fee, paid before the substantive process begins. The applicable fee is displayed before you commit to a case. Payments are processed by our third-party payment provider, Creem; Innolope does not receive or store your full payment card details. All fees are stated exclusive of any applicable taxes, which are your responsibility.

If the invited party does not join the case and pay their share within fourteen days of the invitation, the initiating party's payment will be refunded and the case will be closed. Once both parties have paid and the intake phase has begun, fees are non-refundable, because the fee pays for the structured process itself and not for any particular outcome; in particular, reaching an impasse does not entitle either party to a refund. If we close a case under Section 8 because it falls outside the intended scope of the Service, we will issue a refund of the fees paid for that case. Nothing in this Section limits any non-waivable statutory refund rights you may have.

8. Acceptable Use

You agree not to use the Service for any dispute or purpose for which it is not intended. The Service must not be used for matters involving allegations of violence, threats, stalking, or abuse; for criminal matters; for family-law matters such as divorce, custody, or support; for matters in which a statute or regulation requires a licensed professional, a formal proceeding, or a court's supervision; or for any dispute involving a party who is a minor or who lacks capacity to contract. We may close any case that, in our reasonable judgment, falls outside the intended scope of the Service or involves a violation of these Terms.

You further agree not to attempt to gain access to another party's private sessions or to any data not intended for you; not to probe, scan, or test the vulnerability of the Service or circumvent any security or access-control measure; not to use the Service to develop a competing product or to systematically extract its content or the behavior of its AI systems; not to introduce malware or interfere with the operation of the Service; not to impersonate any person or misrepresent your affiliation; and not to use the Service in violation of any applicable law, including export-control and sanctions laws.

9. Your Content and Our License

As between you and Innolope, you retain all rights in the content you submit to the Service, including your intake responses, messages, uploaded materials, and positions (collectively, "User Content"). You grant Innolope a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display User Content solely as necessary to operate, provide, secure, and improve the Service, and as otherwise described in the Privacy Policy. We do not use your case content to train artificial-intelligence models. You represent that you have all rights necessary to submit your User Content and that it does not infringe the rights of any third party.

10. Our Intellectual Property

The Service, including its software, design, text, graphics, and all related intellectual property, is owned by Innolope or its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. No rights are granted to you other than as expressly set out in these Terms. Feedback you choose to provide about the Service may be used by us without restriction or obligation to you.

11. Artificial Intelligence Disclosures

The facilitation, summarization, drafting, and advisory-determination features of the Service are powered by large language models. AI systems can make mistakes: they may misunderstand context, omit relevant considerations, or state things inaccurately or incompletely. The Service is designed so that consequential steps — sharing information with the other party, agreeing to terms, adopting an advisory determination, and signing a settlement — always require your explicit review and approval, and you are responsible for reviewing AI-generated content before acting on it. You acknowledge that AI-generated output is not legal advice, is not a prediction of what any court or arbitrator would decide, and may not reflect current law in any jurisdiction.

12. Third-Party Services

The Service relies on third-party providers, including cloud hosting, database, authentication, AI-model, payment, and error-monitoring providers, as described in the Privacy Policy. Your use of third-party services in connection with the Service, such as the hosted payment page, may be subject to those providers' own terms, and Innolope is not responsible for third-party services it does not control.

13. Termination and Suspension

You may stop using the Service at any time, and you may request deletion of your account as described in the Privacy Policy. We may suspend or terminate your access to the Service, or close a case, if you materially breach these Terms, if we are required to do so by law, or if continued provision of the Service to you would create a legal or security risk for us or for others; where practicable, we will give you notice and an opportunity to export the shared record and any executed settlement. Sections of these Terms that by their nature should survive termination — including Sections 4, 6, 9, 10, and 14 through 18 — will survive.

14. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Innolope disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising out of course of dealing or trade usage. We do not warrant that the Service will be uninterrupted, secure, or error-free; that any dispute will be resolved; that any settlement agreement will be enforceable; or that AI-generated content will be accurate or complete. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

15. Limitation of Liability

To the maximum extent permitted by law, Innolope and its members, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or relating to the Service or these Terms, whether based in contract, tort, strict liability, or any other theory, even if we have been advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the fees you paid to us for the case giving rise to the claim, or one hundred U.S. dollars if you have paid no fees. For the avoidance of doubt, Innolope has no liability for the conduct of the other party to your dispute, for the outcome of any dispute, or for the content, performance, or enforceability of any settlement agreement. Some jurisdictions do not allow the limitation of liability for certain damages, so some of the above limitations may not apply to you; in that case our liability will be limited to the greatest extent permitted by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Innolope and its members, officers, employees, and agents from and against any claims, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or relating to your User Content, your breach of these Terms, your violation of applicable law, or your dispute with the other party to a case, except to the extent caused by our own breach of these Terms.

17. Governing Law and Dispute Resolution

These Terms, and any dispute between you and Innolope arising out of or relating to the Service, are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. This choice of law governs only the relationship between you and Innolope; it does not determine the law governing any settlement agreement between the parties to a case, which is a matter for those parties and their agreement.

You and Innolope agree to first attempt to resolve any dispute informally by contacting [email protected] and allowing thirty days for resolution. Any dispute not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Dover, Delaware, before a single arbitrator, except that either party may bring an individual claim in small-claims court or seek injunctive relief for infringement or misuse of intellectual property in a court of competent jurisdiction. You and Innolope each waive any right to a jury trial and agree that claims may be brought only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. If the class-action waiver in the preceding sentence is found unenforceable as to a particular claim, that claim shall proceed in the state or federal courts located in Delaware, and the parties consent to their jurisdiction.

18. General Provisions

These Terms, together with the Privacy Policy and any case-specific disclosures presented to you within the Service, constitute the entire agreement between you and Innolope regarding the Service and supersede all prior agreements on that subject. We may update these Terms from time to time; if we make material changes, we will provide notice through the Service or by email, and the updated Terms will apply prospectively from their effective date, with your continued use of the Service constituting acceptance. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be provided through the Service or to the email address associated with your account; notices to us should be sent to [email protected] or to Innolope LLC, Ste A, 8 The Green, Dover, DE, Kent, US, 19901.

19. Contact

If you have questions about these Terms or the Service, contact us at [email protected], or by mail at Innolope LLC, Ste A, 8 The Green, Dover, DE, Kent, US, 19901.